AWAM International Conference on Civil Engineering 2019 (AICCE'19) - Nibong Tebal - Malaysia (2019-08-21)

Bus Passenger’s Satisfaction on Accessibility to AmanJaya Bus Terminal: A Gender Comparison
A quantitative gender-based study was conducted to investigate the satisfaction levels of bus passengers towards accessibility to AmanJaya Bus Terminal, Perak. The assessment was performed based on 734 questionnaires distributed across dif-ferent representative groups and the descriptive analysis proved that both male and female passengers were satisfied with the travel distance, travel time, travel cost and overall accessibility to the terminal. However, the differences in the satisfaction level shows that the respondents were reluctant to consider the accessibility to the termi-nal as very satisfying. Statistical analysis found that cost exhibited a significant ef-fect on the overall level of satisfaction. Furthermore, group statistics of gender and satisfaction variables revealed that the mean value of male respondents for cost is higher than female attesting that cost is being more prioritized by men compared to women.
Miss Siti Fadhlina Muhammad Fisal, Dr. Nur Sabahiah Abdul Sukor